Orders:
1. How can I track my order?
You will receive an email confirmation with a tracking number once your order is shipped. Use this tracking number to monitor your delivery. Note that Yzg1688.com is not responsible for stolen or unretrieved packages if the tracking status shows "delivered."
2. Can I change or cancel my order once it’s been placed?
Order preparation begins promptly after you place your order, so changes or cancellations—including address modifications—cannot be guaranteed. To explore the possibilities, please contact us at info@yzg1688.com as soon as possible.
3. Where is my shipment coming from?
With the exception of a few items, all products are shipped directly from our warehouse located in Guangdong,China.
4.Does Yzg1688.com offer gift wrapping and could I add a gift note to my order?
We currently do not offer gift wrapping.
5.How can I get in touch if I have questions about a specific product or brand?
For questions about specific products or brands, please contact us at info@yzg1688.com. We are happy to provide additional information and assist with any inquiries.
6.Do you have a Trade Program?
Yes. If you want to purchase in bulk .Please contact yanzhixion@yzg1688.com
Shipping & Returns:
1. What's your return policy?
You can return eligible items within 30 days of receiving an order.Items that are customized or special ordered are not eligible for return.
2. How do I initiate a return?
Contact us at info@yzg1688.com with your order number, item(s) to return, and reason for return. You will receive a Return Authorization (RA) number and return instructions.
3. Who pays for return shipping?
Return shipping costs are the responsibility of the customer, except for damaged or incorrect items. We recommend using a traceable shipping method for returns.
4. When will I receive my refund?
Refunds will be processed to your original form of payment within 14 days of receipt of the returned items. Please note that shipping charges are non-refundable.
5. Do you offer exchanges?
No, we do not offer exchanges. To receive a different product, please return the original item and place a new order.
Shiping Exclusion List
Iran,Sudan,Syria,North Korea,Cuba,Crimea.
Payment:
1. What payment options do you accept?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
2. My credit card isn't working. What should I do?
Always check that your billing address and zip code are the correct ones associated with your credit card. Sometimes, if these are incorrect, the payment will not go through. Please re-try adding your billing information, then the payment details, and see if it processes. If it does not go through, it is most likely because our system does not accept the card you are using (for example, a Visa Debit card).